Frequently asked questions
Everything you need to know about our company, our chews, where to find them and ordering online. Can’t find your answer? We’re happy to help.
Our company
Yes. Nature’s Own Dog Chews is proudly Canadian-owned and operated, based in Toronto, Ontario. Since 2009 we’ve been dedicated to high-quality, all-natural dog chews that promote the health and well-being of dogs.
We hold permits with international suppliers, so we can select and design chews with specific benefits, like omega fatty acids, glucosamine and chondroitin for joints, or dental support, at competitive prices.
Natural farming practices, purpose-driven nutrition and continuous improvement. Every chew should satisfy your dog and contribute positively to their health.
Our products
Store them in an airtight bag or container at room temperature (70–73°F), in a dry place away from direct sunlight. Don’t put a partly chewed piece back with fresh ones; keep it separate to avoid introducing moisture or impurities.
We keep additives to a minimum, and any we use are as natural as possible. All products comply with CFIA and USDA/FDA standards and are lab-tested before shipping to Canada, with no positive results for E. coli or Salmonella. Every chew is gently dried or baked to lock in natural flavour.
As with any chew, supervise your dog, discard small end pieces that could be a choking hazard, and always keep fresh water available. Because our chews are natural, each one varies a little in colour, size and shape.
Stores & retail
Our chews are available in over 800 pet specialty stores across Canada. Use our store locator to find one near you.
Thank you for your interest! Please fill out our vendor inquiry and we’ll get back to you.
Not at this time. We only supply pet specialty stores located in Canada.
Ask the store owner to visit our website to see our full range. We’re happy to give them any information they need about our products and becoming a retailer.
Online orders
Shipping is free on orders of $100 or more (before taxes). Because of high costs, free shipping isn’t available to the Yukon, Northwest Territories and Nunavut. Otherwise, shipping is calculated at checkout. If rates to a region are excessive, we’ll let you know by email.
All orders ship from our warehouse in Toronto, Ontario. At this time we only ship within Canada.
Visa, MasterCard and American Express.
Please contact us as soon as possible. We process orders quickly, but if yours hasn’t shipped we may be able to cancel it so you can place a new one.
We accept returns within 30 days of the order date. Items must be unused and in their original packaging, and you’ll need a return authorization (RMA) number. See our return policy.